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Job Purpose:
Responsibility for updating international/national customer pricing and customer product information. Processing sales orders and shipments and ensuring customer expectations are exceeded throughout the season.
Key Duties and Responsibilities:
Customer Relationship Support:
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- Maintain and update external customer databases, ensuring all information is accurate and up-to-date.
- Maintain and update internal customer pricing.
- Creation of new customer accounts within SAP ERP system.
- Respond to customer inquiries and provide assistance with product information/image requests.
- Maintain strong relationships with existing clients to foster loyalty and retention.
Order Management:
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- Process incoming sales orders efficiently and accurately.
- Obtain credit approval from nominated wholesalers.
- Support allocation and release of sales orders to distribution centre.
Collaboration with External Sales Team:
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- Support the sales team with administrative tasks, including supplying order/product information.
Document Management:
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- Organize and maintain physical and electronic files related to customers and sales orders.
- Ensure compliance with company policies in all documentation processes.
Continuous Improvement Initiatives:
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- Identify areas for process improvement in commercial sales administration and propose solutions.
Qualifications:
- Previous experience in sales administration or relevant administrative roles.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.
- Excellent communication skills, both written and verbal.
- A proactive approach and the ability to work independently as well as part of a team.
Person Profile:
- Persuasive
- Self-motivated
- Happy to use own initiative
- Organised
- Good team player
- Good verbal and written communicator
