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The ideal candidate must have previous experience working within a Window, or UPVC Manufacturing business and have good attention to detail, and competency with order processing and quotations.
This company provides one of the best benefits packages in the industry and are known for their internal promotions to grow your career
Benefits:
- You will be rewarded with a very competitive basic salary ofup £28,500per year, dependent on skills and experience
- 25 days holiday, plus statutory holidays - normally 33 days in total each year
- Free Healthcare plan for all employees
- Enhanced Maternity and Paternity benefit
- Free Life Assurance Plan of 3x your Annual Salary
- Christmas shutdown
- Option to join the Share Save Scheme at discounted rates, and share in our company success
- Company Pension Plan Employee discount on products
- Discounts across many well-known online and high street retailers
- A blend of training, including e-learning and on the job training to help your career development
- Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice,?if and when you need it
- Colleague Referral Programme; we pay you for successfully referring people to join our team
- Excellent opportunities to grow with us, and progress your career
Job description:
- Provide high quality customer service
- Prepare quotes and processing orders
- Accurately interpret customer requests
- Communicate with customers via telephone and email
- Effectively and accurately record data, feedback, and customer needs
- Resolve customer issues and complaints
- Previous experience within a Windows/UPVC quotations / trades/ estimating / processing role - Essential
- Previous experience of working in a Customer Service type role, within a fast-paced environment
- Ability to problem solve technical issues IT literate
- Experience of SAP, First Degree and BM touch experience could be an advantage, but not essential
- Strong communication skills both verbally and written
- High degree of attention to detail and accuracy
- Strong organisational skills
- Ability to multi-task, plan, and prioritise
