SonicJobs Logo
Left arrow iconBack to search

Contact Centre Agent

Reed
Posted 5 days ago, valid for 24 days
Location

Sutton, Surrey SM12BE, England

Salary

£24,145 - £13.4 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • An independent charity in the UK is seeking dedicated 24/7 Contact Centre Agents to support their mission to combat crime.
  • The role requires a current DBS issued within the last 12 months, but applicants without one are still encouraged to apply.
  • Successful candidates will work a rolling shift pattern of four on and four off, with set shift times including 12-hour and 10-hour shifts.
  • The salary for this position is £24,145.00 per annum, equivalent to £13.40 per hour, with an annual leave entitlement of 263 hours.
  • Applicants should have prior experience in a similar role, although the specific number of years required is not mentioned.

Are you looking to support a local Charity?

Are you keen to make a difference to Crime in the UK?

My client is an independent charity that gives the power to people to speak up and stop crime via email or phone.

This is a 24/7 role which needs dedicated staff members to help with this cause.

The closing date for applications is Friday 10th January 2025.

Applicants ideally will have a current DBS issued within the last 12 months, a copy of which should be sent with their application.  However, if they do not have a current DBS, they are still welcome to apply.  If successful, we will complete a new DBS check for them and ask for their reference contacts, however, they will be unable to commence employment until both the certificate and references have been returned.  We will also need to see evidence of their Right to Work in the UK.

24/7 Contact Centre Agents:

Work are set four on, four off rolling shift pattern.  With the following repeating shift times:

07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)

10:00 – 22:00 (As above)

14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid)

21:00 – 07:00 (As above)

The above shifts are set, and we are unable to accommodate any changes to them.

The salary is £24,145.00 per annum (£13.40 per hour), working 1802 hours per year. The annual leave entitlement is 263 hours per year.  Please note that successful candidates will be required to work weekends and Bank Holidays, including Christmas and New Year, when scheduled to do so, unless annual leave is requested, which approval of cannot be guaranteed. 

The first week will be training from 08:00 – 15:00 Monday to Friday.

The second week will be training from 08.00 -16.00 Monday to Friday. 

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.