Complaints and Insight Officer

Complaints and Insight OfficerSutton£15 per hourFull Time Contract

Novax Recruitment is actively seeking a Complaints and Insight Officer based in Sutton. This is a contract role working full time.

The job:

• Be responsible for supporting the clients complaints improvement project and the steps required to meet the Housing Ombudsman complaints handling code and new LGSCO complaints handling code.
• Be involved in the interrogation of past and current complaints data for errors, corrections, themes, intelligence, insights and benchmarking to provide feedback to the Customer Care team and Project Board.
• Provide administrative support to the project board, produce ad hoc and support planned reports as requested.
• Interrogate data to identify trends, risks, themes for reporting and for service improvement.
• Support the Complaints Project Board including some preparation of Board materials, note taking, drafting minutes and taking forward action points.

The candidate:

• Experience in a similar role essential.
• Experience writing and drafting reports.
• Experience in improving complaint procedures in line with policies and handling codes.
• Public sector experience/housing sector experience preferred.

How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on