Customer Service Advisor

Halmer Recruit

Posted 9 hours ago, valid for 2 days

Sutton, Surrey SM3 8AP, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The company is seeking a Customer Service Representative to join their expanding team in a fast-growing business.
Candidates should have experience in retail and a willingness to transition into an office environment, as full training will be provided.
The role involves handling incoming calls, recording information accurately, and managing appointments, all while working efficiently within a team.
The salary for this position ranges from £24,000 to £25,000, and candidates are expected to have relevant experience, ideally in customer service.
Working hours are Monday to Friday, with one Saturday required each month, from either 8 am to 5 pm or 9 am to 6 pm.

Customer Service Representative

Our client

We have recently partnered with an extremely fast growing business who are currently expanding in their customer service division so are looking for representatives to join their dynamic team. They provide themselves in their exceptional standard of service was is consistently delivered by thoroughly understanding client needs and have recently landed additional contracts so are looking for new additions to join their team. This opportunity would suit an individual working in retail and is looking to gain more experience in an office environment as full training is provided.

Hours- Monday - Friday (one Saturday every month)- 8am - 5pm or 9am - 6pm

Salary: £24k/£25k

Job description

First point of contract for all incoming calls and making sure that all queries are dealt with in a professional manner.
Recording all call information onto the system accurately and sending out confirmations on the CRM system.
Working efficiently in a team dynamic and making sure that all targets are achieved daily.
Booking in appointments to manage diaries and organise external parties.
Support internal divisions and manage administration tasks with good attention to detail.

Key skills

Team player
Customer service
Organised with good attention to detail
Ability to work well under pressure
Flexible

What’s on offer

Full training
Supportive working culture
Health and wellbeing resources
Overtime options

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