Customer Service Operative Location: Cheam Salary: GBP25,667.20 per year. (Increases after probation). Hours: The hours alternate each week from 8am - 5pm/ 9am - 6pm. 1 Saturday a month but you get a day off in the week when working the Saturday. Job type: Full-time, permanent Summary of the Customer Service Operative: This role is for a full-time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operatives (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time. Responsibilities of the Customer Service Operative: 路 Achieve exceptional standards of customer service and always deliver The Perfect Repair 路 Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions 路 Plan engineers work 路 Carry out engineer diary management 路 Book service appointments 路 Approve engineers timesheets 路 Monitor and action escalation reports 路 Support the gas department with administration tasks If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service Operative
Bridge Recruitment UK Ltd
Posted 13 hours ago, valid for 10 days
Sutton, Surrey SM12BE, England
拢25,667 per annum
Full Time
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Sonic Summary
- The Customer Service Operative position is located in Cheam and offers a salary of GBP25,667.20 per year, with potential increases after probation.
- This full-time, permanent role requires candidates to have experience in customer service, though specific years of experience are not mentioned.
- The working hours alternate weekly between 8am - 5pm and 9am - 6pm, with one Saturday shift per month, compensated by a weekday off.
- Responsibilities include managing customer queries through various channels, planning engineer work, and supporting the gas department with administrative tasks.
- Candidates should be committed to delivering exceptional customer service and ensuring a high-quality experience for both customers and engineers.
