Customer Service Operative
Location: Cheam
Salary: GBP25,667.20 per year. (Increases after probation).
Hours: The hours alternate each week from 8am - 5pm/ 9am - 6pm. 1 Saturday a month but you get a day off in the week when working the Saturday.
Job type: Full-time, permanent
Summary of the Customer Service Operative:
This role is for a full-time position, based in our call centre. As part of this role you will be working within a team of skilled Customer Service Operatives (CSO) covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure our customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Responsibilities of the Customer Service Operative:
Achieve exceptional standards of customer service and always deliver The Perfect Repair
Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
Plan engineers work
Carry out engineer diary management
Book service appointments
Approve engineers timesheets
Monitor and action escalation reports
Support the gas department with administration tasks
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!
Back to searchCustomer Service Operative
Bridge Recruitment UK Ltd
Posted 2 days ago, valid for 9 days
Sutton, Surrey SM1 1EA, England
£25,667 per annum
Full Time
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Sonic Summary
- The Customer Service Operative position is located in Cheam and offers a salary of GBP 25,667.20 per year, with potential increases after probation.
- This full-time, permanent role requires the successful candidate to work within a call center team, handling domestic gas service contracts.
- The role involves delivering exceptional customer service through various contact channels such as phone, email, and live chat.
- Key responsibilities include managing engineer appointments, facilitating customer calls, and supporting administrative tasks for the gas department.
- Candidates should have relevant experience in customer service, although the specific number of years required is not mentioned in the job listing.
