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We are currently seeking an Events Operations Co-Ordinator , as the Events Operations Co-Ordinator you will be working alongside your colleagues and our clients to deliver exceptional events and a great supportive customer journey. You will achieve this through continued positive customer communication, both verbal and written, alongside forming strong supplier relationships to aid in a smooth operational process.
The Job:
* Co-ordinating large sports tournament events and educational seminars for school students.* Liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.* Maintain accurate booking costings, ensuring all tours are completed within set budgets and client payments are received in the agreed time frames.* Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.* Collaborate in producing detailed event plans and schedules, covering multiple groups and venues.* Organise logistics for multiple groups travelling at once.* Development of "life-long" relationships with both client and supplier * Playing a key role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.* Maintaining and continually improving customer documentation* Researching and being passionate about subjects and sports.* Understanding of associate memberships and benefit to client & company* Contribution to identifying improvements to work organisation and procedures etc
Skills Required:
* Proven experience of delivering exceptional customer service * Experience of delivering events, or detailed group travel itineraries. * Can do attitude, with the ability to approach and resolve problems.* Ability to work at pace and to crucial deadlines, with strong time management.* A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish. * Analytical skills and attention to detail* Ability to follow procedures and keen to improve and develop them.* Excellent verbal and written communication skills and accurate written and spoken English.* Commercial & financial awareness* Adaptable and flexible
The Package:
* Salary £22,000 - £25.000* Working Monday to Friday 35 hours per week
Interested:
* If you would like to apply for the above vacancy, please click 'APPLY' or call / email Helen 0203879444
