Internal Sales Support - Project Coordination

Location: SW17

Role/ Job title:  Internal Sales Support - Project Coordination - Experience in a Lighting or an engineering, maintenance or parts-based busy service industry.

Reporting to: Sales Director

My client is the only company in the world to specialise in the design and manufacture of high-quality remote-controlled spotlights. Their patented technology allows spotlights on high ceilings to be focused from floor level. No need for the cost, delays and dangers associated with the use of long ladders, scaffolding and mechanical lifts. Spotlights can be individually aimed and dimmed by non-technical staff using a simple hand-held controller. Their products are ideal for hotel ballrooms, banqueting suites, art galleries, museums and store windows. Wherever spotlights are installed on high or inaccessible structures.

The role involves control of sales related tasks for the office and responsibility for providing administrative sales support to the sales/project manager.

Qualifications: 'A' Levels or a University degree or equivalent

Duties Include, but are not limited to-

• Log customer quotations enquiries and distribute to Sales/ Project manager
• Review enquiries into CRM systems (salesforce), and under guidance, create estimate and sales quotes
• Liaising with agents and customers to define requirements and get orders raised on system.
• Process customer purchase orders in MS Navision (ERP System)
• Maintain project tracking pipeline and assist in project management
• Occasionally work with the design department to estimate and process custom orders
• Provide support to the production department with their orders
• Customer service communication (telephone and email)
• Ad Hoc task

Essential skills

• Must demonstrate current experience of working in either a sales or administrative role.
• Have experience of using computer systems, including the operation of the databases and spreadsheets, preferably Windows, Outlook, Word and Excel.
• A keen negotiator, the ability to challenge both internal & external parties.
• Ability to work with minimum of supervision and perform all duties calmly and accurately under pressure in a fast-paced environment.
• Is numerate, has the ability to produce clear, concise and accurate written records, letters and reports, with strong attention to detail, within agreed deadlines.
• Possess good customer care and interpersonal skills with the ability to demonstrate these in professional and courteous manner.

Desirable skills

• Experience in a Lighting or an engineering, maintenance or parts-based busy service industry.
• Experience of working with MS Navision ERP system (not essential).
• Experience of working with Salesforce CRM system (not essential).