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We are working with a global financial services organisation share a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.
A new opportunity has arisen within their Brokerage Operations Hub for a Senior Associate for their Transformation & Change Team. The particular team sits within the wider Change area is responsible for the delivery of their Change agenda and works closely with colleagues across Operations, Technology, Business Change, Product and Propositions to support initiatives including small and large projects, system upgrades / patches / fixes and performing functional / regression testing.
This role covers a wide range of responsibilities including working within the project scrums for all relevant Technology, Intelligent Automation and Business Process Improvement projects, the completion of testing, SME input and feedback for your areas of responsibility inside and outside of the scrums, decision making with regards to the change and escalation & reporting to the Process Ownership layer and Senior Management.
This challenging and hands on role would suit an individual looking for a role that is varied, no two days are the same whilst gaining experience across GPI&A Operations, PTSS and Technology.
Ideally you will have experience within a Brokerage Operations or Customer Service background ideally with Change experience.
Although the client will consider experience if you are stronger in one skill set (brokerage and/or change) as you can be trained up on the other
Additionally, you will be highly organised, IT literate, clear and possess concise communication skills and a willingness to train and embrace change.
The role offers hybrid working (2 / 3 days in office), together with a remuneration package that includes end of contract bonus, onsite (free) gym, parking and a non-contributory pension etc.
Further information is available on application.
