People & Places Lead

Daniel Owen Ltd

Posted 23 days ago, valid for 5 days

Sutton, Surrey SM1 1EA, England

£34.11 - £43.24 per hour

Part Time

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Sonic Summary

The position is for a People & Places Lead in Sutton, Greater London, offering a salary of £34.11 per hour (PAYE) or £43.24 per hour (Umbrella).
The role is initially for 3 months, with the option to extend based on performance and needs.
Candidates are expected to have experience in managing customer experience services, allocation services, and customer resolution, alongside resident engagement.
The successful applicant will be responsible for line managing and coaching team leads, ensuring their development and progression.
Additionally, the role includes maintaining Customer Excellence accreditation and managing supplier contracts to ensure value for money and effective relationship management.

People & Places Lead

34.11ph (PAYE) | 43.24ph (Umbrella)

3 months - option to extend

Sutton, Greater London

Manage a high quality service to customers and colleague through delivering:

Customer Experience Services

Allocation Services

Customer Resolution (Complaints)

Resident Engagement

A successful candidate must support and lead the customer access to services through various forms/tools.

Line managing, coaching team leads for their development and progression.

Leading on maintaining the Customer Excellence accreditation.

Manage supplier/main contractor contracts to ensure value for money and demonstrate excellent partnering and relationship management skills.

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