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- Manage a portfolio of rent accounts, ensuring arrears are effectively monitored and recovered.
- Provide income maximisation and debt counselling services to tenants in arrears.
- Engage with vulnerable tenants, working closely with support agencies and financial inclusion services.
- Prepare and serve tenancy possession notices and manage legal recovery actions.
- Represent the company in court proceedings related to rent arrears and evictions.
- Ensure compliance with policies, legal requirements, and best practice guidelines.
- Contribute to service improvements by updating policies and procedures within the income recovery team.
- Work in partnership with legal services, social care teams, and external support agencies to support tenants.
- Experience in housing rent recovery and enforcement.
- Strong knowledge of debt recovery processes and legal frameworks related to tenancy enforcement.
- Experience of working in a customer-focused environment with the ability to handle difficult conversations sensitively.
- Excellent communication and negotiation skills, both written and verbal.
- Proficiency in ICT systems used for housing income management.
- The ability to work independently and as part of a team to meet deadlines and service targets.
- Minimum of 5 GCSEs (including English & Maths) or equivalent.
- Experience of working with multiple agencies to support customers.
- Understanding of relevant legislation, including the Care Act, Safeguarding, and Data Protection policies.
- Work within a supportive and dynamic team environment.
- Opportunity to make a real impact in the community.
- Competitive salary and benefits package.
- Professional development and training opportunities.
