Service Manager

Service Manager

Location: HMP Downview

Salary: £37,433 - £41,592 per annum

Do you have ability to lead a team in a unique environment. We are looking for a proven Service Manager that can demonstrate the required skills to help improve the lives of others. You will be working for an organisation whose work reverberates through families and communities.

Who we are

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing

You will be based on site at HMP Downview, a diverse women’s training and resettlement prison. You will lead the delivery of Forward Trusts substance misuse and recovery support services, line managing Team Leaders and practitioners within your service to deliver contractual business plan and service model whilst developing and advancing relationships with a wide variety of stakeholders. You will be reporting on the successes of the service and be proactive in the delivery of service improvement plans and risk management.

Other key responsibilities of the role:

• Actively manage the relationship with Prison and Probation Service Personnel, Commissioners, and representatives from other agencies to ensure Forward services fit into the overall structure of drug and alcohol services provided in the area
• Attend community and prison-based meetings to represent Forward’s interests
• Monitor the performance of the project against the Service Level Agreement ensuring that contractual targets are met
• Communicate all new developments to all members of your team
• Make full use of the support offered by head office functions to enable a coherent and sound application of support services within the units

What we are looking for

The successful candidate will have a proven track record of managing and developing teams within health or justice services.

Be adept at reporting complex data and collating reports for the stakeholders and the Senior Management Team.

Demonstrate a passion to help and support people that are marginalised in society.

What we offer

• Training opportunities and career development
• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

*We reserve the right to close vacancies early