Liability Claims Administrator

Logistics People are recruiting on behalf of The Pallet Network (TPN) for a Liability Claims Administrator to join our team in Swadlincote. 

Job Title: Liability Claims Administrator

Reporting To: Head of Liability 

Hour Of Work: 37.5 Hours per week Hybrid working 

Location: Swadlincote, The Pallet Network (TPN)

Salary: £25,506 P/A

GENERAL

To always act in a professional manner.  To undertake all tasks in accordance with The Pallet Network Ltd Health and Safety policy (as detailed in the Health and Safety Handbook).  To promote and protect the Company’s interests at all times.  To ensure all procedures are followed by staff and visitors.  To promote and maintain a practical and effective working relationship between the company and network members.

DUTIES

• To be responsible for the administration of Cradle to Grave and Full Value Cover.
• To carry out required daily insurance procedures which includes –

Processing of claims start to finish, QC report, Internal discrepancy, FLTD error report, FVC entry, payments, salvage, monitor of claims and personal inboxes, entry of claims outside of the norm, DAMR, held pallets from warehouse. 

• To correspond with members regarding liability claims and procedures, to assist in the training of new Members on the Claims system, Road Haulage Association Guidelines as well as the entire claims procedure. 
• To maintain address book and email support logs 
• To check and action Quantified Claim returns and process all new claims, and replies.
• To update and maintain records accurately.
• To respond to incoming claims communication via e-mail and telephone.
• To maintain records on missing pallets and highlight any issues, Director.
• To report serious implications to Director. 
• To ensure communication and help is given to Depot’s on Full Value Cover
• To provide data figures for Full Value Cover to all necessary departments
• To provide monthly delivery charges request for insurers and TPNL Finance.
• BRD request to be sent to insurers weekly 
• Internal discrepancy report for all Hubs
• Weekly report of internals to be sent to nominated colleagues. 

Produce and distribute the weekly report of internals

AUTHORITIES

• To request members to take actions in accordance with the rules of the network, as laid down in The Pallet Network Ltd manual.
• To report disputes between members in order for mediation to take place, in accordance with procedures as laid down in the manual.

RESPONSIBILITIES

• All claim information must be kept confidential and not publicly released.
• To keep all records on hub exposure confidential and not release any information to anyone under the employment of TPNL or its Members, unless requested to do so 
• To always act in a professional and courteous manner.
• To ensure that the company’s interests are always protected.
• To correctly apply company procedures to daily duties.
• To make the Directors aware of any situation that could impact adversely on the company.
• To maintain good working relationships with all members and colleagues.
• To recommend improvements that may benefit the company.
• To always liaise fairly and without favouritism toward all members

This job description is subject to alteration to reflect the company’s requirements.

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