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- Based in Swadlincote
- Basic Salary of £30,000 (plus annual bonus)
- Monday to Friday 9am - 5:30pm, plus 1 in 3 Saturday mornings
- Leading provider of Automotive F&I products
- Guiding our customers through the relevant claims process.
- Working with both our internal and external customers to resolve issues.
- Using your ability to balance diplomacy with assertiveness and to negotiate at all levels.
- Resolving claims across a variety of platforms, telephone, email and online.
- Understanding our various customers’ requirements and working with them to ensure they are dealt with in a positive and professional manner.
- Maintain company service levels.
- Provide professional and friendly service.
- Stakeholder Pension
- Performance Related Bonus
- Discount and Reward Platform
- Holiday Trading
- Discounted Health Cash Plan
- Cycle to Work Scheme
- Life Insurance
- Insurance Product Policy Discount
- Holiday Increasing with Service.
- Comprehensive knowledge of motor vehicles.
- Computer literate and happy to work full-time in an office.
- Excellent Interpersonal skills.
- Resilient attitude and a diplomatic approach.
- Excellent communication skills, both written and verbal.
- Self-Motivated and proactive with a flexible approach within a growing business.
- Technical qualifications such as City and Guilds, NVQ etc in a relevant subject, and/or good technical knowledge
- Previous experience in a Service Advisor or Workshop Controller role
