Client Relationship Manager

NSHI Ltd is seeking a dynamic and results-drivenClient Relationship Managerto join the team

Responsible for the account management of NSHIs existing pharmaceutical/NHS customers. This maybe as part of the CSO division or via pharmaceutical company sponsorship, either by joint-working donations or collaborate working, including joint working.

Maintain, manage and provide first point of contact customer support and day to day running of account(s).

Key Role and Responsibilities

• Support onboarding of new clients transition clients from the new business team into the account management team
• Support project management of the implementation of new projects agreed with the clients
• Deliver account and project KPIs and profit margins
• Work on account projects autonomously as dictated by the business
• Engage with the client(s) to understand and support their business and help grow our relationship with them
• Hold regular meetings with your account and client representatives, to report on delivery and support agreed KPIs and objectives
• Work with your account team and client(s) to identify customer opportunities and maximise revenue
• Liaise and pass potential opportunities to the Business Development team to explore
• Support the BD team in opening conversations with existing clients
• Create client invoices where appropriate/necessary
• Deliver a flexible and adaptable service which meets local customer/client needs

Other Responsibilities

• To attend senior management meetings, reporting back to the NSHI board on activities carried out by the account(s) managed
• Recruitment and selection of new staff based on capacity needs, project needs and geographic requirements, as the business develops
• Work on additional projects as dictated by the business
• Achieve satisfactory service levels for the client(s) managed
• Undertake training/assist with all training as required
• Deliver against agreed business objectives and internal key performance indicators
• Deliver projects to deadline and on budget
• Complete paperwork as and when required by the business
• Adhere at all times to the current ABPI Code of Practice

Experience

• Educated to degree level/equivalent
• Experience within the pharmaceutical industry/NHS of the disease area(s) in managed account(s)
• Project management experience
• Client Management and relationship building
• Experience in creating and implementing a business plan
• Strong business focus with a proven track record of delivering results in either the NHS or commercial sector
• Successful track record and background of consistent personal and professional achievement at account management level

Key Competencies

• Business planning
• Understanding of the Pharmaceutical Industry & Procurement processes
• Understanding the NHS structure & commissioning of services
• Presentation skills
• Organisation and planning/prioritising skills
• Communications skills
• Team player and cross functional worker
• Have the ability to find solutions to problems
• Can work under own initiative
• Motivated and committed to the role
• Commercial awareness
• Smart and professional appearance
• Interpersonal skills
• Leadership skills
• Networking skills
• Acts with integrity and as a credible ambassador for NSHI ensuring effective delivery of customer service, quality standards and targets through team working
• Adaptable to changing circumstances, communicating effectively, contributing constructively and remaining focused under pressure
• Customer focused
• Maintain knowledge and understanding of the ABPI Code of Practice
• Must have the ability to and be prepared to travel both nationally and globally if required
• Current UK full driving licence with a maximum of 6 penalty points
• Computer literate with Microsoft Word/Excel/Outlook
• Ability to operate at board level in a complex private sector organisation
• Liaising with all internal and external Staff/Clients/Suppliers/Accountant
• Willing to undertake any duties within capability as and when required
• Undertake any training needs which have been identified by self or others to improve knowledge and understanding to support continuous development within the role

Benefits

• Company car or car allowance
• Company events
• Company pension
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Store discount
• Work from home