Automotive Warranty Manager

• Based in Swanley, Kent
• Prestige Car Dealership
• £35k Basic Salary + Competitive Bonus Scheme
• Hours: Monday to Friday 8am to 5pm - Flexible on start and finish times

Our client is a prestige service centre that specialises in luxury and high-performance vehicles. With a reputation for excellence, we pride ourselves on providing our customers with top-notch service, whether they are purchasing a car or seeking maintenance and repairs. They are seeking an organised and detail-oriented Automotive Warranty Manager to join their team in Swanley to help ensure smooth and efficient warranty claim processes for our customers.

Job Description:
The Warranty Manager will be responsible for managing and processing warranty claims, ensuring that all claims are handled efficiently and within manufacturer guidelines. This role involves coordinating with service technicians, the dealership team, and manufacturers to ensure claims are processed promptly, maximizing customer satisfaction and warranty claim success rates.

Key Responsibilities:

• Process and submit warranty claims to manufacturers, ensuring accuracy and compliance with manufacturer standards.

• Review and verify all documentation related to warranty claims, including work orders, receipts, and inspection reports.

• Coordinate with service advisors, technicians, and manufacturers to resolve any issues or disputes related to claims.

• Monitor claim statuses and follow up on outstanding claims to ensure prompt resolution.

• Maintain up-to-date knowledge of manufacturer warranty policies and procedures.

• Manage warranty records and reports, keeping detailed documentation for all claims.

• Communicate effectively with customers regarding warranty coverage, terms, and claim statuses when required.

Requirements:

• Previous experience in a warranty administration role.

• Familiarity with warranty policies and claim procedures for automotive manufacturers.

• Strong attention to detail and ability to handle high volumes of paperwork accurately.

• Excellent communication and customer service skills.

• Strong organizational skills, with the ability to manage multiple claims and deadlines.

• Proficiency in automotive dealership management software (e.g., Kerridge, CDK) is advantageous.

• A proactive approach to problem-solving and team collaboration.

Company Benefits:

• Competitive salary, based on experience and qualifications.

• Employee benefits, including discounted services and products.

• Ongoing training and career development opportunities.

• Friendly, professional work environment in a reputable dealership.

Full vacancy details for this Automotive Warranty Manager role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!