CRM Business Development Consultant

Job Title:CRM Business Development Manager (BDM)

Location:Swansea, UK (On-Site)

Salary:32,000 - 34,000

The Company

A leading organisation known for its innovative solutions and customer-focused approach, serving a variety of industries. The company is committed to delivering efficiency, sustainability, and exceptional service tailored to client needs.

Objective of the Role

The CRM Business Development Manager will manage customer processes, ensuring seamless experiences and effective coordination of internal operations. The role bridges customer relationships, administrative support, and cross-departmental collaboration to drive engagement and foster long-term partnerships.

Key Responsibilities

Data and CRM Management:

• Accurately manage customer data within the CRM system.
• Monitor and update records to ensure efficient workflows.

Customer Relations and Follow-Up:

• Liaise with customers to address inquiries and ensure satisfaction.
• Build and maintain strong relationships to support customer retention.

Coordination and Collaboration:

• Work closely with internal teams to streamline processes and ensure effective communication.
• Support cross-departmental initiatives to enhance customer service.

Administrative Support:

• Prepare reports and maintain accurate project data.
• Ensure all processes run smoothly, from initial contact to resolution.

• Continuous Learning:
• Stay informed on industry trends and best practices to provide effective support.

Key Skills and Attributes

• Strong administrative and organisational abilities, with attention to detail.
• Proficiency in CRM systems and advanced Excel skills.
• Exceptional communication and relationship-building skills.
• Analytical mindset with problem-solving capabilities.
• Resilience and adaptability in a fast-evolving role.
• Commercial acumen and a proactive approach to customer engagement.
• Ability to work collaboratively across teams while maintaining independence in task execution.

What We Offer

• Comprehensive training and ongoing support to ensure success in the role.
• Flexible working options tailored to individual needs.
• A collaborative and experienced team environment.
• Opportunities for career progression within a dynamic organisation.