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E-commerce Administrator
Permanent
Swansea
£25,000 plus excellent benefits!
Are you looking to join a pioneering and renowned company? A global manufacturer of award-winning products? Then look no further.
My client based in Swansea are now looking for an Administrator within their e-commerce team to ensure the timely processing of customer orders, to provide a high standard of analysis, efficient data gathering and accurate reporting and to be a point of contact for both internal and external customers.
As an E-commerce administrator you will be responsible for:
- Timely order processing, receive and process orders from customers & confirmations in customer portals where necessary
- Order dispatch in partnership with the UK & EU warehouse teams
- Order invoicing
- Tracking of orders
- Credit and returns. Monitor customer portal for returns raised, review and credit when returns note received from warehouse
- Manage promotional & advertising invoices in platforms
- Maintenance and housekeeping of customer accounts & product data via Sage, customer portals & internal trackers
- Review inventory
- Supporting and partnering with Key Account Manager on KPIs
What you will need in order to be successful in this role:
- Highly organized with the ability to plan and work to deadline
- A positive attitude with the flexibility to adapt to change and a self-motivated approach.
- Exceptional communications skills - written and verbal.
- A genuine passion for over delivering on customer expectations and getting things right first time
- The ability to build good working relationships through teamwork, support and collaboration.
- Previous experience of working within a fast-paced sales support/admin environment.
- Pro-active in nature, keen to engage with customers and build strong relationships.
- Competent with all MS office packages. Experience of Sage or similar would be advantageous.
- Understanding of E-commerce/Amazon Seller/Vendor Central and Advertising platform desirable
If you feel you have the right skills and experience please get in touch!
Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
