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The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients team based in the Llansamlet area.
Salary: £23,796p.a Hours of work: Monday to Friday: 40 hours per week Contract: Permanent
Role & responsibilities:
- Resolve customer queries within an existing customer base
- This will predominately be an Outbound role, however there will be some elements of Inbound necessary. There is a requirement to demonstrate a Sales Within Service approach, focusing on the customer's needs and requirements.
- You will work in a busy and challenging Call Centre and you'll need to maintain a high level of customer service to all customers, ensuring you adhere to a soft approach to introduce new products and services that are available
- Experience within a Customer Service environment, has the ability to adhere to company script guidelines and KPI targets and is confident within sales.
Skills/Experience/Behaviours Required:
- Customer service experience is essential
- Call centre experience preferred (however, full training is provided)
- Confident communicating with customers and colleagues in a professional manner
- Able to handle objections and create a positive outcome
- Ambitious / Enthusiastic / Motivated to achieve and exceed Targets
- Excellent time-keeping
- Positive can-do attitude
If you feel you have the right experience for the above role, please submit your CV for immediate response. CPSwansea
