Customer Support Specialist

The Recruitment Co. is currently recruiting for a Customer Support Specialist to join our clients team working in the medical supply industry based in the Llansamlet area.

Contract: Permanent

Salary: 24,000p.a

Hours of work: Monday to Friday: 9am-5pm (37.5 hour paid week)

Job Purpose: To provide a range of professional and administrative services to ensure the smooth running and professional standards of the company and its back-office functions for Managed Services Clients.

Role Duties/ Responsibilities:

• To be responsible for the maintenance of an electronic database that contains all relevant customer details.
• Using the internet, social media and other appropriate methods to identify prospective new customers / clients of the business
• To make telephone contact with the customers or identify the appropriate individual/ decision maker within the company/Hospital concerned to liaise with
• To keep records of prospective new clients, the contact details of the decision maker within the business and the outcome of the initial discussion
• To make contact with individual customers and / or the decision maker within each Hospital account
• To maintain and develop an ongoing relationship with major customers and key personnel of the company
• To administer a stock control, order processing and invoicing system and to produce first level sales figures and reports
• To be responsible for stock receipt and delivery arrangements to customers
• Use of Microsoft Word, excel and email for essential duties
• Complete Quality Management System documents to comply with ISO13484:2016 requirements
• To undertake other duties as reasonably required
• The role may include occasional travel to other premises for meetings and/or training purposes

Candidate requirements:

• Previous experience working in an office environment & administration duties
• Customer service skills essential with a confident phone manner
• Able to work in a fast paced environment
• Computer Literate / proficiency in all Microsoft Office applications
• Ability to multitask
• Excellent organisational skills
• Effective written and verbal communication skills
• Attention to detail
• Able to work well with others and also be able to work independently

If you feel you are the right candidate for this role then please submit your CV for immediate response.

CPSwansea