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Job Opportunity: Service Advisor - Swansea
Are you a friendly and professional individual with a passion for customer service? We are seeking a motivated Service Advisor to be the first point of contact for customers visiting our clients dealership in Swansea!
This position will play a crucial role in driving our business forward. Candidates must have the ability to cope under pressure whilst maintaining a professional attitude at all times. You must have a passion for customer service and great motivation.
Key Responsibilities:
- Efficiently handle customer requirements for service and vehicle repairs, ensuring a high standard of customer satisfaction.
- Manage service enquiries via telephone, email, and face-to-face interactions.
- Oversee the allocation and handover of courtesy cars.
- Liaise with workshop teams to ensure timely completion of customer vehicles.
- Upsell additional services, service plans, and warranties to enhance customer experience.
What We Offer:
- Opportunities for internal promotions for the right candidates.
- A supportive and dynamic work environment within a reputable dealership.
Requirements:
Requirements of the Service Advisor:
- Previous Service Advisor experience within the automotive industry is essential;
- Warranty experience is preferred;
- You must be IT literate and Kerridge knowledge is required
How to Apply: If you’re ready to take the next step in your career and make a difference in our customers' experiences, we want to hear from you! Please submit your application. Due to the high volume of applications, we may not be able to respond to every applicant individually. If you do not receive a response within 7 days, please assume your application was unsuccessful; however, we will keep your details on file for future opportunities.
