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French-Speaking Customer Service Assistant - SwanseaSalary: Up to £25,000 (DOE)
Are you a customer-focused professional fluent in French and English? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we want to hear from you!
Our client is the world’s leading information security training provider, delivering cutting-edge technical training to equip professionals with the skills needed to defend against real-world cyber threats. Their expert-led courses are trusted by professionals globally.
The Role:
As a key member of the international customer service team, you will be the first point of contact for customers across the EMEA region. Your role is to provide outstanding support via email and phone, assisting with enquiries, registrations, payments, and general account administration. You will also collaborate with global teams and occasionally attend events in London to support on-site operations.
Key Responsibilities:
- Handle customer enquiries via email and telephone, providing world-class service.
- Process telephone payments and assist with event registrations.
- Liaise with clients regarding event details, registration, and payments.
- Provide basic technical support and account assistance for delegates.
- Support sales teams and sales directors across the EMEA region.
- Verify lead allocations and assist other departments when needed.
- Occasionally travel to London to support event managers.
What We’re Looking For:
- Previous experience in a customer-facing role.
- Fluent in both English and French (written and verbal).
- Strong communication skills and attention to detail.
- Proficiency in Microsoft Word and Excel.
- Highly motivated, adaptable, and a strong team player.
- Ability to multi-task and manage deadlines effectively.
- A positive, can-do attitude.
For a confidential discussion about this role, contact Rachel Phillips at our head office or apply directly:
