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Red Snapper Recruitment are recruiting for Financial Mediator for a Financial Lender company based in Wales paying £27,000 + a company car starting immediatelyJob Summary:Location: South Wales (Swansea, Cardiff, Llanelli) Contract: PermanentSalary: £27,000 and a company car.Vacancies: 1 Main duties and responsibilities
- Assist with the day to day running of the customer support and collections department
- Make contact with customers who have missed payments or fallen into arrears
- Tracing and making investigation into customers who have moved address
- Arrange mutually agreeable payment plans in accordance with FCA Rules and guidance
- Make suitable notes of any contact with customers on Vienna.
- Arranging the return of vehicles via termination or repossession.
- Assisting the Chief customer support/collections officer, when necessary, with any ongoing complaints
- Attending court to represent Family Finance when required.
Person Specification
- Experience in working in arrears handling for a regulated business is desirable
- Competent phone skills and arrears techniques
- Awareness of the rules and regulations around Hire purchase and the requirements with FCA and FOS
- Good IT skills using Microsoft packages and internal systems
- Ability to multitask
- Ability to construct clear and concise notes on a customer's file
- Good listening skills and ability to be empathetic to a situation
- Team player
If this role is not for you but you do know somebody who would be interested please refer them. We have a referral bonus scheme and will pay £75, in retail vouchers of your choice, for referrals who are not already known to us.Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent.We assist all employers when they want to source public safety and enterprise security skills and experience.Red Snapper Recruitment is a member of the Red Snapper Group.The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.The Red Snapper Recruitment Group is an equal opportunities employer.
