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Internal Sales Executive - Travel
Swansea
21000-23500 Basic Plus commission and bonus
OTE 30000
The Company
This Swansea based organaisation are a family run award winning tour operator. Having grown steadily since 2001 they are now looking for 2 sales executives to join their family orientated, supportive team. This organaisation tailor make holidays, providing personalised luxury to a wide variety of locations across the world.
The Role
You will be responsible for developing and managing sales leads received via phone and email, supporting the sales manager and company directors with all initiatives. You will be required to achieve individual sales targets on a monthly and annual basis. You can work 4 or 5 days per week (30 or 37.5 hours) to suit. You will cover between 08:30AM to 06:30PM on a rota basis and some weekend work will also be required.
Duties will include:
- Manage your daily workload and sales leads to ensure you achieve monthly targets
- Ensure that you are fully trained and competent in all business systems used and processes adopted on a day to day basis
- Support the overall sales strategy and ensure the tone and written communication are consistent with the sales strategy and brand guidelines across all channels
- Ensure that all quotes are accurate and completed on a timely basis and in line with our current sales policy
- Ensure you keep up to date with industry issues and travel regulations so that you are able to give relevant advice and guidance to all existing and potential customers
- Ensure best working practices are adopted and all relevant training is undertaken on a timely basis
- Ensure that you keep on top of all advertised product and live deals at any point of time to ensure we are able to deal with any enquiries as they arise
- Ensure we add value to all customers at every point of contact. We need to ensure we meet and exceed customer expectations and make sure we give a positive impression of the company and service so that they will contact us again
- Provide relevant and effective travel advice to the customer using our knowledge and experience
- Provide effective commercial support to the business and make sure we capture as much data as possible as we provide quotes and advice to our customers
- Keep up to date with learning and development, ensuring current legislation, codes of practice and guidance are followed
- Take part in staff meetings as and when required
- To be responsible for your own health and safety and the health and safety of others working around you
- To ensure you follow the company's policies and processes with regard to GDPR, equal opportunities and discrimination
- Undertake any other reasonable sales duties deemed appropriate by your manager. This may include attending sales events or going on organised fam trips
Requirements
The successful applicant will have the following skills, experience, and qualities:
- Solid sales experience (essential)
- Target driven
- Motivated
- Excellent communication skills
- Customer focused
- Experience selling within the travel industry preferred or a desire to work in this sector essential
- Passion for the travel industry is essential
In Return
Excellent opportunity to join a growing business and work in a friendly team environment. You can either work 4 or 5 days to suit your needs. As well as a competitive starting salary you will be part of a monthly incentive scheme, annual bonus and have 28 days leave (including bank holidays). For more information contact Kim Simpson of Work Wales for a confidential discussion.
