Team Leader

ERS is the UK’s largest specialist motor insurer with an A+ rating. We go beyond standard insurance, working with brokers to cover the most challenging risks and meet our customers’ unique needs.

The Role: Lead a team to deliver exceptional claims service. Manage new claims, handle enquiries, resolve complaints, and authorise payments. Ensure efficient, fair, and economical claim settlements, striving to improve service and quality standards.

Key Responsibilities:

• Manage and develop a team of Claims Technicians.
• Set and manage resource requirements.
• Oversee daily activities, providing support and coaching.
• Ensure adherence to regulatory requirements.
• Promote and embody IQUW values.

Essential Skills:

• Basic understanding of insurance principles and contracts.
• Knowledge of legal, regulatory, and compliance provisions.
• Detailed understanding of internal operations and resource management.

Desirable Attributes:

• Strong interpersonal and relationship-building skills.
• Articulate, numerate, and highly organized.
• Focus on delivering a first-class customer experience.
• Team player with high accuracy in tasks.

Benefits:

• Competitive salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• Professional qualifications and study support

Ready to make a difference? Apply now and join our team!