IT Support Engineer

IT Support Engineer

• IT Support Engineer (1st/2nd Line) - Full time Permanent - 37.5 hour working week
• Based in Swansea
• Competitive Salary up to £26,000 - hybrid work available
• Company benefits including pension, free parking, employee discounts

About the client:Our client is seeking a technically skilled and problem-solving-driven individual to join their Service Department at their Head Office in Swansea. In this role, you'll provide IT support to a variety of clients, troubleshooting daily IT issues and optimising their IT infrastructure for peak performance.

Supporting a broad range of clients across the UK, you will be required to handle diverse IT infrastructures. The technical team must be adaptable, multi-skilled, and committed to delivering top-tier service to clients.

The Benefits:

• 28 days of holiday (including bank holidays).
• Access to their company perks portal.
• Contributory pension scheme.
• Free parking.
• Designated work-from-home days (following probation).

The IT Support Engineer - Skills:

While relevant experience is crucial, you are not expected to know everything. Before applying, please ensure you meet some of the following criteria:

• Experience with Microsoft Server Operating Systems is essential.
• Proficiency in administering Office 365 accounts (Exchange, SharePoint, Teams, 2FA).
• Knowledge of networking (firewall configuration, VLANs, etc.).
• A valid full UK driver's license is required.
• Ability to work independently with strong time management skills.
• Excellent customer service and communication abilities.
• Professional IT certifications such as Microsoft, Cisco, or CompTIA are preferred.
• Strong interpersonal skills including telephony, active listening, and customer care.
• Ability to diagnose technical issues effectively.
• Ability to multitask and quickly adapt to changes.
• Technical awareness to assign resources to the appropriate technical issues.
• Familiarity with the organization's key IT services.
• Competence in support tools and technology for IT service delivery.
• Typing proficiency for quick and accurate service request entries.
• Self-motivation and the ability to thrive in a fast-paced environment.

To be considered…Please either apply by clicking online or emailing me directly . For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:IT Support, Technical Support, Active Directory, Office 365, Azure