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Claims Technician at ERS
Location: Swansea
Work Arrangement: Hybrid (3 days in the office, 2 days from home )
A career as a Claims Technician at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
Key Responsibilities:
- Respond to customer phone calls and correspondence in a professional, courteous, and efficient manner.
- Establish the circumstances of any loss and conduct appropriate indemnity/liability/fraud inquiries.
- Negotiate claim settlements efficiently and economically.
- Maintain accurate claim estimates, making adjustments as necessary.
- Use approved suppliers where appropriate.
- Apply all company policies and procedures to ensure service standards meet internal SLA and FCA/PRA requirements.
- Undertake other reasonable tasks as required by line management.
Desirable Attributes:
- Confident and professional communication skills (oral and written).
- Excellent phone manner.
- Strong interpersonal and relationship-building skills.
- Articulate and numerate.
- Committed to delivering a first-class customer experience.
- Team player.
- Highly organized with a clear ability to prioritize and deliver on tasks.
Benefits:
- Competitive benchmarked salary.
- 25 days holiday.
- Discretionary bonus scheme.
- Employee assistance programme.
- Option to buy up to 3 extra days of holiday annually.
- Salary sacrifice benefits.
- Annual benefits reviews.
- Opportunities for professional qualifications and study support
If you enjoy building relationships, helping people, and working in a dynamic environment, we'd love to hear from you. Apply now to join our Claims Operations team!
