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Claims Team Manager
We are seeking a highly motivated and experienced individual to lead and manage a team of Claims Technicians. The role involves ensuring that an excellent claims service is provided to customers, including handling claims, overseeing enquiries, managing complaints, and authorising payments. You will be responsible for ensuring claims are settled fairly and efficiently, while adhering to policy guidelines and achieving pre-agreed objectives. Constant improvement of service quality and standards will also be a key focus of this role.
Key Responsibilities:
- Lead and manage a team of Claims Technicians, including their performance, training, and day-to-day guidance
- Collaborate with HR on recruitment and resource management
- Oversee claims tasks, offering coaching and support to team members as needed
- Drive cultural alignment within the team and the broader organisation, promoting desired behaviors
- Ensure adherence to regulatory requirements and internal policies
- Represent the company’s values in all activities
- Take on additional tasks as requested by line management
Essential Qualifications, Skills, and Experience:
- Basic understanding of legal principles and contracts related to insurance
- Knowledge of legal, regulatory, and compliance provisions in your product range
- Strong understanding of operational practices and internal processes
- Proven experience in resource planning and management to optimize service delivery and efficiency
Desirable Attributes:
- Excellent interpersonal and relationship-building skills
- Articulate and numerate with attention to detail
- Focused on delivering a first-class customer experience
- Highly organized with the ability to prioritize tasks
- Team player with a strong sense of accuracy
Benefits Include:
- Competitive salary
- 25 days of annual leave
- Discretionary bonus scheme
- Employee assistance program
- Option to buy up to 3 extra holidays annually
- Salary sacrifice benefits
- Annual benefits reviews
- Support for professional qualifications and study
This is an exciting opportunity to join a forward-thinking company, leading a team dedicated to delivering exceptional service.
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