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Red Recruitment is recruiting an Operations Manager in Swansea to join our client who provides support and solutions to their customers. This is an autonomous role with site responsibility, and you will be reporting into the wider group structure.
The salary for this position is circa 50,000 per annum and is an onsite, permanent position.
To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.
Benefits and Package for an Operations Manager:
- Salary: Circa 50,000 per annum
- Hours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Contract Type: Permanent
- Location: Swansea
- Free parking
- Friendly and encouraging environment
- Health and wellbeing programme
- Internal recognition schemes with financial award
- Pension scheme
- 33 days annual leave (including bank holidays and your birthday)
- Social events including Summer and Christmas parties
- Support and training provided
- Career progression opportunities
Key Responsibilities of an Operations Manager:
- Overseeing the day-to-day running of a contact centre that responds to complex services for customers
- Planning and implementing production processes to improve quality
- You will be managing 3 Team Leaders and their teams
- Tracking the department's performance and ensuring it contributes to the company's goals
- Ensuring customer and client expectations are met
Key Skills and Experience of an Operations Manager:
- Previous experience in a Managerial or Operations role is required
- You should have experience working within a Contact Centre
- You must be a strong leader
- You should be used to managing Team Leaders and their teams
- Ideally you will be a passionate customer leader with real responsibility and challenge
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)
