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My client is seeking a Conveyancing Lead who will motivate, coach, monitor and lead a small team of conveyancing professionals carrying 60 - 70 active files each, to achieve high standards in conversion, compliance, and client care. The successful applicant will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.
Key Tasks and Responsibilities
1. Team Leadership: Lead your team with diligence, ensuring adherence to the firm's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and the business.
2. Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
3. File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.
4. Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
5. Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
6.Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
7. Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
8. Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within the business.
9. Strategic Contribution: Actively contribute to the firm's Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.
Essential Criteria required for the role
Educational Qualifications * CLC, Law Society, or CILEX Qualified
Experience * Minimum of 3 years PQE managing a mixed residential conveyancing caseload of 50 files or more.
* Extensive experience with various residential conveyancing types, including New Build, Shared Ownership, Unregistered, and Auction properties.
* Proven ability to manage relationships with introducer partners.
Technical Skills
* Proficient in IT, including basic MS Office applications and case management systems.
* Comprehensive conveyancing knowledge from instruction to file closure, including:
o Leasehold
o Shared Ownership
o Negative Equity
o New Builds
Skills and attributes
* Communication: Strong, confident communication skills with the ability to build rapport quickly.
* Organisation: Excellent organizational skills and the ability to multitask effectively.
* Personality: Positive, enthusiastic, and motivated.
* Leadership: Ability to lead and inspire team members.
* Collaboration: Capability to work collaboratively with all stakeholders to achieve common goals.
* Customer Service: Commitment to delivering outstanding customer service.
* Goal-Oriented: Target-driven with a proactive approach to getting involved.
This role is ideal for an experienced conveyancing professional who is ready to lead a team and contribute strategically to the continued success of the business.
