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Head of Customer Service - Print Industry!

Kairos Recruitment Group
Posted 2 days ago, valid for 17 days
Location

Swindon, Wiltshire SN1 2ED, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Head of Customer Service position is available at a large format, litho, and digital print company located in Swindon.
  • The salary for this role is up to £45,000, depending on industry experience.
  • Candidates must have proven experience in the print industry in a similar role and possess strong analytical and organizational skills.
  • The role involves leading a customer service team, collaborating with Production and Sales teams to ensure customer satisfaction.
  • Applicants should have the ability to develop and implement customer service strategies and a clean driving license.

Job Title: Head of Customer Service

Industry: Large Format / Litho / Digital Print

Location: Swindon

Salary: Up to £45k Depending on industry experience

Job Role

Following a period of remarkable growth driven by a solid business strategy, my client are seeking an experienced Customer Service Manager to lead their customer service team as Head of Customer Service. This is a fantastic opportunity to join a litho and digital printing company recognised for its commitment to quality and exceptional service. In this role, you'll find that no two days are the same. You will collaborate closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers. Customers are at the heart of their success, and you will play a pivotal role in delivering outstanding service across all aspects of the business.

Minimum Requirements

  • Proven experience in the print industry in a similar role.
  • Confident communication, written and oral, and demonstrated ability to work collaboratively with all levels of internal and external organisations.
  • Ability to lead a team.
  • Strong analytical, interpersonal, and organisational skills.
  • Ability to develop and implement customer service strategies that align with business goals and enhance customer experience.
  • Ability to lead teams through changes in processes or technologies, ensuring smooth transitions and minimal disruption.
  • Technically competent with various software programmes, such as CRM, Sage and Microsoft Office.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Persuasive, encouraging and motivating.
  • Clean Driving Licence.

To apply for this role, please send an up-to-date CV via the link. Alternatively, you can contact Louise @ KRG for information! All applications are strictly confidential!

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.