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Customer Services Manager
Due to continued growth our client based in Swindon is recruiting a Customer Service Manager to Head up their Customer Services team. This is an exciting opportunity for an experienced professional to join a company renowned for its commitment to quality and exceptional service. In this varied role, no two days will be the same. You will collaborate closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers.
Key responsibilities will involve:
- Building strong working relationships with the diverse client base, supporting their growth.
- Raise complex orders for production via the MIS platform.
- Lead the talented team of Account Managers with ongoing support and training.
- Ensure all customer service processes support company and customer success.
- Engage in conflict resolution and negotiation to effectively manage customer complaints and escalations.
- Provide prompt assistance to your team for any escalations.
- Communicate and coordinate with internal departments to ensure timely order dispatch.
- Maintain comprehensive knowledge of company policies and procedures to address issues such as returns, quality concerns, and delivery challenges.
The right candidate will need the following skills:
- Ability to lead a team.
- Exceptional organisational skills, with the ability to remain calm under pressure.
- Team-oriented mindset, thriving in a fast-paced environment.
- Ability to develop and implement customer service strategies that align with business goals and enhance customer experience.
- Ability to lead teams through changes in processes or technologies, ensuring smooth transitions and minimal disruption
In return:
- Salary up to £45K dependant on experience
- 25 days holiday per year, plus Bank Holidays
- 100% Office Based (Swindon)
- Company Pension (3% ER / 5% EE)
- Life Insurance
- Free, on-site parking
We like to speak to every applicant, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully based on our legitimate interests. We use third party service providers to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice on our website for further details.
