Sales Support Manager

Sales Support ManagerLocation: Shrivenham (4 days in office, 1 day remote)

£35k - £45k depending on experience

We’re looking for an experienced Sales Support Manager to lead and develop a sales/customer support team, ensuring exceptional service for both internal and external stakeholders. This role is key to improving systems, processes, and fostering collaboration across teams.

Key Responsibilities:

• Lead and coach the customer support team.
• Improve sales support processes.
• Collaborate with sales and other departments to ensure a seamless customer experience.
• Track performance, produce reports, and respond to customer queries when needed.
• Support internal audits and quality procedures.
• Monitor customer feedback and identify areas for improvement.

Skills/Experience:

• Proven experience in sales support, customer operations or a similar role.
• Strong communication, leadership, and organizational skills.
• exprience within manufacturing, engineering, production industry is advanteageous
• Proficient in Microsoft Office, CRM, and ERP systems.
• Ability to work with technical concepts and data analysis.

If you’re a motivated leader with a passion for customer excellence and sales support, apply today!