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Location: Swindon
Hours: Monday to Friday 9am-5pm
Salary: £25,000 PA
Contract: Temporary (Potential to go Permanent)
iRecruit4 is looking for a detail-oriented Customer Service Administrator to join a busy team in Swindon. You will manage customer interactions and ensure smooth operational processes, with the potential for permanent employment and excellent benefits. This is working in a busy and fast paced environment.
Key Responsibilities:
- Customer Support: Manage the Home Delivery inboxes, answer calls, resolve queries, and handle complaints.
- Cross-Departmental Collaboration: Liaise with Warehouse, Finance, Commercial, and Customer Support teams to provide a high level of service.
- Order Management: Address order, pricing, and invoice queries while ensuring VAT prescription process compliance.
- CRM Management: Maintain and update patient records and onboard new customers.
- Administrative Support: Assist with reporting, KPI preparation, and provide admin support across departments.
- Quality Assurance: Monitor and analyse monthly KPIs and SLAs, recommending process improvements.
- Training & Leadership: Provide coaching for colleagues and deputize for the Team Leader when needed.
Profile:
- Essential: Strong communication skills, teamwork, self-motivation, and the ability to adapt to change. Proven experience in customer service and managing workloads.
- Desirable: Experience in CRM systems, familiarity with the healthcare sector, and a process-driven background.
This role offers room for growth and the chance to contribute to high-impact projects within the business.
