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Responsibilities:
- Booking/updating service requests onto our call management system.
- Contacting customers and clients
- Arrange the collection and returns of equipment/devices.
- Managing customer enquiries and expectations.
- Liaising with couriers & other 3rd parties.
- Communicating statuses back and forth with internal service support team who manage the customer accounts.
Requirements:
- Previous experience in customer service or a related field (1 year)
- Strong communication skills, both verbal and written.
- Ability to analyze customer needs and provide appropriate solutions.
- Proficiency in using CRM systems.
- Excellent problem-solving skills
- Attention to detail.
- Ability to work at pace under pressure in a busy team environment.
