Customer Service Advisor

Customer Service Advisor

Monday to Friday 09:00- 17:00 or 09:00 - 13:00

Pay Rate: £11.50 - £12.00 PER HOUR

What's in it for me?

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Swindon, Wiltshire. This is a fantastic opportunity offering great benefits and room to grow and progress.

What are the benefits?

• Weekends off
• Office Based
• Free on-site parking
• Access to our Employee Assistance Programme
• 28 days holiday per year pro-rata, accrued as you work
• Online Worker Portal

Day to Day Duties

• Booking/updating service requests onto our call management system
• Contacting and maintaining relationships with Clients
• Arrange the collection and returns of equipment/devices
• Managing customer enquiries and expectations
• Liaising with 3rd parties
• Communicating statuses back and forth with internal service support team who manger the customer accounts

Essential Skills

• Strong communication skills, both verbal and written
• Ability to analyse customer needs and provide appropriate solutions
• Proficiency in using CRM systems
• Excellent problem solving skills
• Attention to detail
• Ability to work at pace under pressure in a busy team environment

Desirable Experience

• Previous experience in customer service or related field (1 year)

What training is provided?

• Full training will be provided for this role

Contact

Apply today by clicking below