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Customer Service Advisor
Monday to Friday, 9am-17.30pm
Swindon
Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate.
Activities of the Role:
- Offering advice and guidance to customers
- Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate
- Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues
- To maintain effective means of communication at all times
- To ensure that customers receive an excellent level of customer service
- To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution
- To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work management
- To take ownership of customer queries and ensure a satisfactory resolution is achieved for both the customer and the company
- To be able to manage daily tasks and prioritise requirements
- Recording all actions and decisions on record fully and accurately
- Any other reasonable requests that may be made from time to time
Key Attributes:
- Self-motivated and focused on achieving excellence in customer care
- Previous customer service experience within a commercial environment
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes
- Flexible - willing to do what is necessary and go the 'extra mile' for customers
- Excellent communication skills both written and verbal
- Desire to succeed and excel
- Computer literate and willing to learn in-house systems
- Excellent attention to detail, adaptability, team work and professional judgement
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
