Customer Service Advisor

Customer Service is a personality. You can hone the skill but ultimately we are looking for people that love working with customers and have the natural desire to help. 

Our client is seeking 4 people to join their busy team in Royal Wootton Bassett. This is an established travel company that offers a friendly, buzzy work place with plenty of scope for progression.

Salary:  £24k

Hours:  08:45 – 17:301st week:   Mon – Fri  1st week2nd week:  Mon – Sat 2nd week ( with a day off during the week )Therefore, still working 5 days a week, but every 2nd week the 1 day is a Saturday with a rota day off during the week

Based: Royal Wootton BassettBenefits – Company Bonus, Pension, Medical

What will I be doing?

You will be the first, after sales point of contact for customers who have purchased a holiday, you will be processing information in response to enquiries, concerns and requests about their holiday.

• Deal directly with customers either by telephone & email• Enjoys working with a broad range of customers and clients and understands customer’sneeds, wants and expectations• Set, maintain and exceed customer service standards• Respond promptly to customer enquiries within agreed timescales• Handle and resolve customer complaintsSkill set required:• Passionate about providing excellent customer service and can provide evidence in this area• Be a great problem solver, and able to think on your feet and show initiative• Have a track record of responding to customer complaints and queries in a timely manner• Able to demonstrate empathy and patience in developing customer relationships• Have an outgoing and confident personality• Must have great interpersonal skills and the ability to communicate both verbally and inwriting to people at all levels.• Must enjoy working to deadlines with great attention to detail