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M4 Recruitment are currently seeking a Customer Service Advisor to join one of our clients based in Cheney Manor.
Hours of work are Monday - Friday 0900am - 1700pm
Responsibilities:
- Booking/updating service requests onto our call management system.
- Contacting customers i.e. end users
- Arrange the collection and returns of equipment
- Managing customer enquiries and expectations.
- Liaising with couriers & other 3rd parties.
- Communicating statuses back and forth with internal service support team who manage the customer accounts.
Requirements:
- Previous experience in customer service or a related field (1 year)
- Strong communication skills, both verbal and written.
- Ability to analyze customer needs and provide appropriate solutions.
- Proficiency in using CRM systems.
- Excellent problem-solving skills
- Attention to detail.
- Ability to work at pace under pressure in a busy team environment.
If you are interested in the role, please apply with an up to date CV detailing any relevent experience.
M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above mentioned role has been given by the company mentioned.
