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Customer Service is a personality. You can hone the skill but ultimately we are looking for people that love working with customers and have the natural desire to help.
Our client is seeking 4 people to join their busy team in Royal Wootton Bassett. This is an established travel company that offers a friendly, buzzy work place with plenty of scope for progression.
Salary: £24k
Hours: 08:45 17:30
1st week: Mon Fri 1st week
2nd week: Mon Sat 2nd week ( with a day off during the week )
Therefore, still working 5 days a week, but every 2nd week the 1 day is a Saturday with a rota day off during the week
Based: Royal Wootton Bassett
Benefits Company Bonus, Pension, Medical
What will I be doing?
You will be the first, after sales point of contact for customers who have purchased a holiday, you will be processing information in response to enquiries, concerns and requests about their holiday.
Deal directly with customers either by telephone & email
Enjoys working with a broad range of customers and clients and understands customers
needs, wants and expectations
Set, maintain and exceed customer service standards
Respond promptly to customer enquiries within agreed timescales
Handle and resolve customer complaints
Skill set required:
Passionate about providing excellent customer service and can provide evidence in this area
Be a great problem solver, and able to think on your feet and show initiative
Have a track record of responding to customer complaints and queries in a timely manner
Able to demonstrate empathy and patience in developing customer relationships
Have an outgoing and confident personality
Must have great interpersonal skills and the ability to communicate both verbally and in
writing to people at all levels.
Must enjoy working to deadlines with great attention to detail
