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Head of Customer Service - Print Industry

Kairos Recruitment
Posted 2 days ago, valid for 17 days
Location

Swindon, Wiltshire SN1 3DQ, England

Salary

£35,000 - £45,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Head of Customer Service position is available in Swindon for a large format, litho, and digital print company, offering a salary of up to £45,000 depending on industry experience.
  • The role involves leading the customer service team and collaborating with Production and Sales teams to enhance customer satisfaction.
  • Candidates must have proven experience in the print industry in a similar role and possess strong communication and leadership skills.
  • The ideal applicant should be technically competent with software such as CRM, Sage, and Microsoft Office, and have the ability to implement effective customer service strategies.
  • A clean driving licence is required, and interested candidates can apply by sending an up-to-date CV or contacting Louise at KRG for more information.

Job Title: Head of Customer Service

Industry: Large Format / Litho / Digital Print

Location: Swindon

Salary: Up to 45k Depending on industry experience

Job Role

Following a period of remarkable growth driven by a solid business strategy, my client are seeking an experienced Customer Service Manager to lead their customer service team as Head of Customer Service. This is a fantastic opportunity to join a litho and digital printing company recognised for its commitment to quality and exceptional service. In this role, you'll find that no two days are the same. You will collaborate closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers. Customers are at the heart of their success, and you will play a pivotal role in delivering outstanding service across all aspects of the business.

Minimum Requirements

  • Proven experience in the print industry in a similar role.
  • Confident communication, written and oral, and demonstrated ability to work collaboratively with all levels of internal and external organisations.
  • Ability to lead a team.
  • Strong analytical, interpersonal, and organisational skills.
  • Ability to develop and implement customer service strategies that align with business goals and enhance customer experience.
  • Ability to lead teams through changes in processes or technologies, ensuring smooth transitions and minimal disruption.
  • Technically competent with various software programmes, such as CRM, Sage and Microsoft Office.
  • Reacts to project adjustments and alterations promptly and efficiently.
  • Persuasive, encouraging and motivating.
  • Clean Driving Licence.

To apply for this role, please send an up-to-date CV via the link. Alternatively, you can contact Louise @ KRG for information! All applications are strictly confidential!

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