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JOB TYPE: Temporary to possible Permanent, Monday to Friday 37.5 hours plus 1 in 4 Saturdays 9am to 1pm
Role Purpose
Our client is seeking an energetic, passionate, and highly motivated Customer Service Advisor who is committed to helping people with their needs. This individual will make outbound calls to both new and existing customers, maximising booking opportunities, while occasionally handling inbound calls. The ideal candidate will exhibit excellent communication skills, a customer-focused mindset, and a genuine desire to assist others. Success in this role requires enthusiasm, compassion, and the ability to thrive in a fast-paced environment. This position combines proactive outreach to potential customers with exceptional service and support for inbound enquiries.
Outbound Sales:
- Engage with new leads to initiate conversations, focusing on scheduling private hearing tests with our Hearing Aid Dispensers, while identifying upselling opportunities where appropriate.
- Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role.
- Identify customer needs and propose suitable solutions.
- Consistently achieve and exceed assigned targets and KPIs.
- Maintain accurate and detailed records of calls and sales activities in the CRM system.
- Proactively follow up on leads generated through marketing campaigns.
Inbound Customer Support:
- Handle incoming calls from customers with a proactive approach to understanding their requirements.
- Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
- Provide professional and courteous service to both new and existing customers via telephone and email.
- Identify opportunities for lead generation during customer interactions.
- Perform occasional administrative tasks as required.
Experience Required
- Proven experience in a sales role, ideally with both inbound and outbound responsibilities.
- Excellent verbal communication and active listening skills.
- Strong negotiation and persuasion abilities.
- Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
- Familiarity with CRM tools and sales software (e.g., Salesforce, HubSpot, or similar).
- A proven ability to thrive in a target-driven environment.
- High levels of organisation and attention to detail.
- Resilience and the ability to handle rejection in a professional manner.
- Experience within a healthcare setting is desirable.
