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We are looking for motivated, driven and passionate individuals to join a dynamic team within a well-established travel company.
Specialists in creating unique travel packages. Your role is to take the incoming call and convert it into a booking! No outgoing calls.
This is about giving amazing customer service and you will get commission for those that book! In your first year, uncapped commission has the potential to boost your salary from £23/25k to £45,000 and even higher in your second year!
Shift patterns on a rota from 8:45am - 8pm including weekends.
If you are an excellent communicator with a passion for sales who can demonstrate your ability to achieve sales targets and KPI’s this is the role for you!
Typical activities of the role include:
- Answering customer calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions
- Provide excellent service to all customers, utilising your excellent communication skills to treat every customer as an individual.
- Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale
- The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements
- Meeting, or exceeding, company KPI’s
- Making accurate cost calculations, and providing customers with quotations quickly and efficiently
- Produce accurate administration work to complete booking process
- Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment
- Work effectively with other departments to ensure understanding of products
You will need to be:
- Highly motivated, results orientated, driven to accomplish goals and have a high degree of self –motivation
- Able to understand profit and loss calculations and basic business finance, e.g., gross margin percentages and calculations
- Able to thrive under pressure
- Demonstrate resilience and focus on opportunities, high quality and business profit.
- Great attention to detail
- Good working knowledge of Excel, Word, Outlook and the internet.
