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- Provide market leading customer service and technical support to all of our customers.
- Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
- Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.
- Actively promote our additional services and products
- Seek the opportunity to reduce service costs, by ensuring.
- Reduction in parts usage
- Maintaining correct van stock profile
- Focus on high first-time fix rate.
- Minimising the need for return visits
- Reducing downtime and improve efficiencies.
- Provide support for complaint escalations.
- Attend product update meetings and refresher training.
- Work with the Regional Lead Engineer to improve customer satisfaction, service efficiency.
- Proven customer service experience
- Basic knowledge of electrical and communication systems
- Experience in a field-based role (Full UK Driver’s License)
- Company Car & Travel Time Paid
- Overtime Available & Call Out Pay (1 in 6)
- 25 days holiday plus bank holidays
- Pension scheme & Death benefit scheme 2 x annual salary.
- Bonus scheme & Long service awards for 10,20 & 25 years (£50, £150 & £500).
