Job Title: AV TechnicianLocation: Swindon (with occasional travel to Northampton)Salary: £35,000 - £40,000 per annumKey Responsibilities:Technical Support and Management:Report to client stakeholders daily, ensuring clear and consistent communication.Oversee and manage AV/UC systems on a day-to-day basis, ensuring seamless operation.Provide real-time in-room support for AV/UC-related issues.Fault handling and ownership of all AV-related tickets through to resolution, ensuring incidents/tickets are logged and resolved within SLA.Locate faults or problems and provide first/second-line solutions.Work with off-site help desk and third parties as required to resolve incidents and manage RMAs.Manage equipment repairs and implement critical spares as necessary.System Maintenance and Updates:Support and manage software/firmware updates as instructed via change control protocols.Conduct regular room/systems checks (daily/monthly).Oversee preventative maintenance activities in coordination with off-site teams.Assist with ad hoc moves and changes as required.Maintain accurate asset schedules and critical spares holdings for the location/UK.End-User Support:Provide technical assistance to users at all levels of seniority on audio-visual equipment, connectivity, and applications.Proactively train and support end users as needed.Offer a meet-and-greet service to assist VIP meetings and clients requiring in-room or virtual audio and video connectivity.Generate daily reports and liaise with clients to confirm meeting requirements and equipment/room setups.Event and Meeting Support:Remain on standby to provide technical assistance for high-profile events.Attend weekly service/ticket review meetings to report on incidents and updates.Attend monthly service review meetings and prepare reports/statistics as required.Operational Duties:Be fully competent in digital AV environments and IT literate, with an understanding of network architecture and structured cable infrastructures.Manage onsite support deliverables to meet client expectations.Ensure a flexible full-time support schedule from Monday to Friday (07:00 - 19:00, shift/rota) with additional flexibility as required.Additional Requirements:Occasional travel to Northampton to oversee technical issues and maintenance activities.Ability to provide system workarounds in the event of failures.Maintain a high level of professionalism and customer service in all interactions.This is an exciting opportunity for a skilled AV Technician to join a dynamic environment with responsibility for managing and supporting cutting-edge AV/UC systems. If you are IT literate, proactive, and have a passion for delivering exceptional technical support, we want to hear from you!
Back to searchAV Technician - Swindon
Purple Placements
Posted a day ago, valid for 18 days
Swindon, Wiltshire SN1 2ED, England
£35,000 - £40,000 per annum
Full Time
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Sonic Summary
- The job title is AV Technician located in Swindon, with occasional travel to Northampton.
- The salary for this position ranges from £35,000 to £40,000 per annum.
- Candidates are expected to have experience in managing AV/UC systems and providing technical support.
- The role involves daily communication with clients, overseeing system maintenance, and supporting high-profile events.
- A flexible full-time schedule is required, and the position demands a high level of professionalism and customer service.
