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Customer Support Engineer

Evoke Staffing Ltd
Posted 18 days ago, valid for 6 days
Location

Swindon, Wiltshire SN34TQ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A global manufacturer is looking for a Customer Support Engineer with experience in mechanical or manufacturing engineering support roles.
  • This is a permanent, full-time position offering a salary of £35,000 along with various employee benefits including a performance-related bonus and 33 days of holiday.
  • The role involves collaborating with production, engineering, and sales teams to address customer inquiries and ensure accuracy in design specifications.
  • Candidates should have an educational background in physics, chemistry, or mechanical engineering, along with advanced proficiency in Microsoft Office.
  • The position requires the ability to perform under pressure and manage multiple customer deadlines effectively.

**Customer Support Engineer**

A global manufacturer is seeking to appoint a Customer Support Engineer with proven experience in a mechanical or manufacturing engineering support role. This is a permanent, full-time position working day shifts from Monday to Friday. The salary is £35,000, accompanied by an impressive array of employee benefits, which include an end-of-year performance-related bonus scheme, 33 days of holiday (including bank holidays), private medical insurance (post-probation), life assurance, and various additional perks such as discounts on gym memberships, dental care, and optician services.

**Key Responsibilities:**- Collaborate with production, engineering, and sales teams to review design inquiries from customers and internal sales managers.- Cross-reference design specifications against company standards to ensure accuracy and efficiency in customer orders and associated costings.- Communicate effectively with internal engineering and production teams, customers, and suppliers to address and resolve fundamental issues.- Provide high-value customers with professional solutions, confirm pricing, and offer technical advice in person, via telephone, and in writing.- Respond to technical specifications for the supply of manufactured products, and perform mechanical performance calculations using internal design programs.

**Qualifications and Skills:**- Educational background in physics, chemistry, and/or mechanical engineering, with skills in material tolerances, strength testing, and mechanical measurements, is preferred.- Advanced proficiency in Microsoft Office (Outlook, Excel, and Access) is required. The role also involves data input and managing customer product availability within the ERP system.- Proven ability to perform under pressure while meeting tight deadlines from multiple customers and managing time effectively.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.