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Helpdesk Administrator
Swindon, Wiltshire
£24,219
37.5 Hours per week - 8 hour shift between the hours of 0700-1700
Storm Recruitment is excited to present an amazing opportunity for a Helpdesk Administrator to join our client’s dynamic team based in Swindon, Wiltshire. This role plays a crucial part in a high-profile education sector contract where you'll be the go-to person for all hard and soft service inquiries. If you have a background in general administration and possess strong IT skills, we want to hear from you!
Key Responsibilities:- Support delivery of planned and reactive maintenance services.
- Handle direct requests via phone and email professionally.
- Monitor feedback from site operatives to ensure top-notch customer satisfaction.
- Assist in administration of sub-contractors and suppliers.
- Collaborate within a small team to meet shared objectives.
- Greet and host visitors to the site ensure their visits run smoothly.
- Provide comprehensive administrative support to the contract.
- Raise purchase orders and manage invoicing processes.
- Compile information for monthly reports from various service lines.
- Carry out additional tasks as requested to support the team.
- Proven experience in a similar administrative role.
- Ability to work and prioritize under pressure.
- Good understanding of PFI contracts (an advantage).
- Experience in monitoring contractual SLA’s and KPI’s.
- Excellent IT skills with proficiency in MS Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal and customer service skills.
- Good verbal and written English communication.
- Detail-oriented with a commitment to continual improvement.
- Self-motivated and able to work independently.
More about the role
- Opportunity to work within a supportive and collaborative team.
- Gain valuable experience in the education sector.
- Potential for personal and professional development.
- A dynamic working environment with varied responsibilities.
If you’re excited about this opportunity and believe you fit the bill, don’t hesitate! Click apply now
