Platform Support Engineer

Network IT

Posted 14 hours ago, valid for 23 days

Swindon, Oxfordshire SN6 8LA, England

Full Time

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Sonic Summary

The role of Platform Support Engineer is based in Shrivenham with a hybrid work model requiring three days in the office.
The salary for this position ranges from £25,000 to £40,000 depending on experience.
Candidates should have at least 3 years of experience in platform or infrastructure support, particularly with enterprise systems like Active Directory and SCCM.
The role involves monitoring platform infrastructure, providing 2nd/3rd line support, and troubleshooting issues, along with developing support documentation.
Experience with automation scripting in PowerShell and Python, as well as familiarity with VDI platforms, is also required.

Role: Platform Support EngineerLocation: Shrivenham (Hybrid – 3 Days a Week In-Office)Salary: £25,000 – £40,000We are looking for a Platform Support Engineer, someone who has experience providing 2nd/3rd line support against enterprise platforms to monitor and support our clients critical platform infrastructure (e.g. AD, SCCM, SolarWinds, Virtual Desktop Infrastructure (VDI), and User Access Devices (UADs). The Platform Support Engineer ensures reliability, user satisfaction, and provides issue resolution to improve platform operations.Role Responsibilities

Monitor platform infrastructure against performance and availability, responding to alerts and incidents.
Provide 2nd/3rd line support against their enterprise systems including Active Directory, SCCM, SolarWinds, and VDI environment.
Troubleshoot and resolve platform issues, escalating to other technical teams when required.
Develop and update support documentation (e.g. troubleshooting guides, FAQs, and knowledge base articles.
Provide hands-on support with automation scripts, workflows and monitoring tools.

Experience

3 years’ experience in platform/infrastructure support.
Proven experience managing Active Directory, SCCM, SolarWinds.
Hands-on PowerShell and Python experience to produce automation scripting.
Fundamental understanding of networking concepts and network storage systems.
Exposure of VDI platforms (VMware, Citrix, Hyper-V).
Used ITSM tools.
Exposure to cloud platforms is desirable (Azure, AWS, GCP).
ITIL or MCSE certification is also highly desirable.

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