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JOB TITLE: Service Desk Analyst LOCATION: Swindon SALARY: £27,000Bonus scheme | pension scheme| Other flexible benefitsWAY OF WORKING: Full Time | Office-based | Permanent THE BUSINESS:C4S Search are pleased to be working with an industry leading Financial Institution in Wiltshire! The company are a thriving, award - winning business providing financial advice.SERVICE DESK ANALYST: For this role we are looking for a great trouble-shooter with an ability to multi-task and prioritise workload. You will be a motivated person who is passionate about delivering excellent customer service, solving IT issues and requests to an extremely high standard.Duties:
- To ensure a high level of customer service and satisfaction is met.
- Accurate ticket logging of incidents and requests whilst managing your ticket queue, ensuring calls are prioritised and closed within SLA.
- Supporting technologies such as, AV, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications.
- Escalate incidents to IT management when necessary, obtaining as much detail about the incident as possible.
- A commitment to service desk improvement. Proactively identifying areas where the service desk could Improve.
YOUR KEY SKILLS:
- Microsoft Operating Systems
- Active Directory
- 0ffice365
- Desktop and application support
C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.
